Internal Product

# HOCCAPITAL IT Support Desk

A service desk system for HOCCAPITAL internal operations, designed to manage support requests, monitor ticket performance, surface SLA insights, and support admin workflows from one secure workspace.

Service desk IT operations Analytics Admin tools

Write Up

The HOCCAPITAL IT Support Desk was built as an internal operations system for handling technology requests with more structure and visibility. It gives IT administrators a central place to track ticket volume, resolution progress, response performance, SLA behavior, and support patterns across the organization.

I designed the experience around fast triage and executive clarity: a secure member portal, role-aware navigation, analytics cards, knowledge base access, ticket management, admin controls, and ARIA chat support. The interface keeps the premium HOCCAPITAL visual language while making daily service operations easier to scan and act on.

Service desk analytics
Credential flow

System Breakdown